hi888 Terms and Conditions

1.1 Definitions

The meanings of key terms used in these Terms are given below:

• Platform: The hi888 website and all related services.
• User: Any person who registers on the Platform and uses its services.
• Account: A user's personal gaming profile.
• Bonus: Any additional funds or benefits provided by hi888.
• Wagering Requirement: The betting condition that must be met before a bonus can be withdrawn.

1.2 Applicability

These Terms apply to all services on hi888, including live casino, sports betting, slots games, fishing games, card games, and any new services launched in the future. Additional terms may apply to specific promotions or games, and these will be stated in the description of that service.

1.3 Formation of Agreement

A valid agreement under these Terms is automatically formed as soon as you open an account, log in, or begin using any service on the Platform. The user expressly confirms that they have read these Terms and fully agree to them.

2.1 Registration Requirements

To open an account on hi888, the user must meet the following conditions:

• Must be at least 21 years of age.
• Must provide accurate and complete personal information.
• Must use a valid and active email address or mobile number.
• Each person may open only one account.
• Opening or managing an account on behalf of another person is prohibited.

3.1 Age Verification

hi888 takes the protection of minors from gaming very seriously. We may at any time request an ID or other documents to verify a user's age. Failure to prove age, or providing false information, will result in immediate account cancellation and all deposited funds may be forfeited. This platform is strictly for users aged 21 and above.

4.1 Account Security and Confidentiality

Users are fully responsible for keeping their login information secure. Important guidelines on this:

• Never share your password with anyone.
• If you log in on a public or shared device, always log out when your session ends.
• If you notice any unauthorized access to your account, inform hi888 support immediately.
• Using another person's account is strictly prohibited.
• The user is solely responsible for all activity that takes place on their account.

5.1 Deposits

The following rules apply to depositing funds into hi888:

• Minimum deposit amount is ৳500 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks).
• Deposits are generally credited to the account instantly.
• Users must use a payment method registered in their own name.
• Sending funds through a third party is prohibited.

5.2 Withdrawals

The following conditions apply when withdrawing winnings:

• Minimum withdrawal amount is ৳800.
• Standard withdrawal processing time is 10 to 45 minutes.
• The withdrawal method must match the deposit method (bKash, Nagad, Rocket, or bank transfer).
• Wagering requirements must be met before withdrawing funds received from bonuses.
• Withdrawals may be delayed or suspended if identity verification has not been completed.
• hi888 reserves the right to carry out additional verification for fraud prevention purposes.

5.3 Currency and Tax

All transactions on hi888 are conducted in Bangladeshi Taka (BDT / ৳). Users are solely responsible for paying any applicable taxes or duties on their winnings. hi888 bears no responsibility for income tax obligations.

6.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳15,000. Examples of how the bonus is calculated:

• Deposit ৳1,000 and receive ৳2,000 bonus → total balance ৳3,000.
• Deposit ৳16,000 or more and receive the maximum ৳15,000 bonus → total balance ৳31,000.

The wagering requirement for the bonus is 15x, calculated on the bonus amount only. For example: ৳2,000 bonus × 15 = a total of ৳30,000 must be wagered before the bonus funds can be withdrawn.

6.2 Bonus Usage Rules

• Bonuses may only be used on eligible games.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• Bonuses cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• hi888 reserves the right to cancel a bonus if misuse is suspected.
• Each promotion has a specific validity period; any unused bonus will be automatically cancelled after it expires.

6.3 VIP Program

The hi888 VIP program has five tiers, each offering a weekly cashback benefit:

• Bronze — up to 0.2% cashback per week.
• Silver — up to 0.4% cashback per week.
• Gold — up to 0.6% cashback per week.
• Platinum — up to 0.8% cashback per week.
• Diamond — up to 1.0% cashback per week.

You can move up to higher tiers through regular gaming activity. Full details of cashback and benefits at each tier are available on the hi888 platform.

7.1 General Gaming Rules

All games on hi888 are conducted fairly and transparently. The following points keep the gaming experience fair for everyone:

• The outcome of all games is determined by a certified Random Number Generator (RNG).
• Once a round has started, bets cannot be changed or cancelled.
• If a game is interrupted due to a technical error, hi888 reserves the right to cancel that round and refund the bet amount.
• In sports betting, any bet placed after a market has closed will be considered void.

8.1 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account cancellation:

• Fraud, software hacking, or playing through bots.
• Opening multiple accounts to misuse bonuses.
• Money laundering or conducting transactions using illegal funds.
• Unauthorized access to another user's account.
• Exploiting vulnerabilities or technical errors in the Platform.
• Collusion or gaining an unfair advantage by working together with other players.
• Harassing or offensive behavior toward other users.

If such activities are detected, hi888 may immediately suspend the account, cancel all bonuses and winnings, and take legal action if necessary.

9.1 Our Commitment

hi888 believes that gaming is entertainment — not a source of income. We are committed to the mental and financial wellbeing of our users. For this reason, we provide the following tools:

• The ability to set deposit limits.
• Temporary or permanent Self-Exclusion option.
• The ability to view a detailed history of account activity.
• Live chat support for assistance with problem gaming.

9.2 Minor Protection

hi888 is firmly committed to protecting minors from gaming. This platform is completely prohibited for anyone under the age of 21. Parents and guardians are requested to stay alert to their children's online activity and, where necessary, use device-level access controls. For more details, please visit our Responsible Gaming page.

10.1 Privacy Policy

hi888 places the highest importance on users' personal information. All data is protected by SSL encryption and is used solely for the purpose of providing services. We do not sell personal information to third parties. For detailed information on how personal data is collected, stored and used, please read our Privacy Policy page.

11.1 Intellectual Property

All content displayed on the hi888 platform — logos, brand names, designs, text, graphics, software and related materials — is the exclusive property of hi888. Without the express written permission of hi888, users are prohibited from doing the following:

• Copying, reproducing or distributing any part of the platform.
• Using hi888's brand elements for commercial purposes.
• Attempting reverse engineering or modification of the software.

12.1 Limitation of Liability

hi888 is not liable in the following situations:

• Losses caused by internet disconnection or device failure.
• Account information leaks resulting from the user's own negligence.
• Errors in third-party game software (although hi888 endeavours to resolve such issues).
• Unexpected technical failures or force majeure.

In the case of a verified technical error, hi888 will endeavour to provide reasonable compensation to affected users.

13.1 Account Closure Rules

Users may contact hi888 support at any time to close their account. Before closing an account:

• Any pending bets must be settled.
• Balances for which wagering requirements have been met may be withdrawn.
• Unfulfilled bonus balances will be forfeited.

Conversely, hi888 may suspend or terminate an account for the following reasons: breach of terms and conditions, suspicion of fraud, provision of false information, or failure to verify age.

14.1 Right to Modify Terms and Conditions

hi888 reserves the right to partially or fully modify these terms and conditions at any time. In the event of changes:

• Users will be notified at least 7 days before any significant changes take effect.
• Continued use of the platform after notice has been given will be considered acceptance of the new terms.
• If a user does not agree to the new terms, they may close their account.
• The date of the most recent update will always be displayed at the top of this page.

15.1 Contact & Dispute Resolution

If you have any questions or complaints regarding these terms and conditions, please contact the hi888 support team:

• Live chat: 24 hours a day, 7 days a week (in Bengali and English).
• Email: [email protected]

For dispute resolution, a negotiated settlement will be attempted first. If negotiation fails to reach a resolution, mediation by mutual agreement may be pursued. All decisions made by hi888 will be considered final; however, both parties retain the right to approach an appropriate judicial forum for major disputes.