Frequently Asked Questions
Answers to all your questions at hi888
Find detailed answers to the most frequently asked questions about withdrawals, casino games, the VIP program, and responsible gambling.
Whether you are new to hi888 or a returning player, you may have plenty of questions. On this page we have provided direct, honest answers to the most frequently asked questions across four key topics — the withdrawal process, casino and table games, VIP benefits, and responsible gambling. If you cannot find what you are looking for or want to know more, contact us via 24/7 live chat or email.
Withdrawal Questions
Withdrawals are usually completed within 10 to 45 minutes. In some cases, there may be a slight delay due to account verification or payment method processing. Check whether your wagering requirements have been met and that your deposit method details are correct. If the issue persists, let us know via live chat.
The minimum withdrawal amount at hi888 is ৳800. This limit applies regardless of the method — bKash, Nagad, Rocket, or bank transfer. Before submitting a withdrawal request, make sure your balance is equal to or greater than this amount.
In most cases, hi888 withdrawals are completed within 10 to 45 minutes. This applies to any mobile banking or bank transfer in Bangladesh. To get the fastest processing, keep your account details accurate and up to date.
Yes, hi888's withdrawal service runs 24 hours a day, 7 days a week. Whether it's late at night or a Friday or Saturday, your request will be processed within 10 to 45 minutes. Note that bank transfers may follow the bank's own clearing schedule.
hi888 supports bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks) — four methods in total. A minimum of ৳800 applies to each. It is recommended to use the same method for both deposits and withdrawals.
Casino & Table Games
Yes, hi888's live casino is fully mobile-friendly. Just log in from the browser of any Android or iOS device to play live dealer tables, baccarat, roulette, and other games directly. No separate app download is needed.
Teen Patti is a popular South Asian card game where you build the best hand using three cards. In Andar Bahar, one card is placed in the middle of the table and players bet on whether a card of the same value will appear first on the Andar (inside) or Bahar (outside) pile. Both games are easy to pick up — just read the rules before your first session.
Roulette has two main types of bets — inside bets (on a specific number or a small group of numbers) and outside bets (on larger groups like red/black, odd/even, or 1–18 vs 19–36). Outside bets offer a higher chance of winning, while inside bets pay out more. hi888 offers both European and Live roulette.
In baccarat, the hand — Player or Banker — whose total points are closest to 9 wins. You simply bet on Player, Banker, or Tie before the cards are dealt. 10s and face cards count as zero, and aces count as 1. You can enjoy this game with a real dealer at hi888's live baccarat tables.
VIP Program
Each week, a portion of your total bets is returned to you as cashback. The rate varies by VIP tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. The cashback is added to your account automatically.
Playing regularly and staying active will naturally move you up through the tiers. hi888 monitors your activity and promotes you at the appropriate time. Playing more games, participating across different sections, and making regular deposits will speed up your tier upgrade.
In addition to weekly cashback, VIP members receive priority customer support, special promotional offers, and the chance to earn exclusive rewards at higher tiers. Reaching the Diamond tier brings a more personalized experience and invitations to special events.
hi888 has five VIP tiers in total:
Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Diamond — up to 1.0% weekly cashback
New members start at Bronze and can move up based on their activity.
Bronze — up to 0.2% weekly cashback
Silver — up to 0.4% weekly cashback
Gold — up to 0.6% weekly cashback
Platinum — up to 0.8% weekly cashback
Diamond — up to 1.0% weekly cashback
New members start at Bronze and can move up based on their activity.
No separate application is needed. Once you open an account at hi888, you are automatically enrolled in the VIP program and your journey begins at the Bronze tier. As you play regularly, your tier increases along with your benefits.
Responsible Gambling
Yes, hi888 takes responsible gambling seriously. You can set daily, weekly, or monthly deposit limits on your account to help you stay within your budget. To change your limits, contact the support team via live chat.
hi888 is ready to help directly — reach out via live chat or email ([email protected]) and explain your situation. Our support team is available 24/7 and can communicate in Bengali, and can arrange account limits, a break, or a temporary suspension. For professional help, you can also contact a mental health service in Bangladesh.
Some common warning signs: spending beyond your budget, placing larger bets to chase losses, prioritizing gambling over family or work, being unable to stop playing, and running into financial trouble. If you notice these signs, contact hi888 support or take a break for a while.
Yes, hi888 offers both a cooling-off period and self-exclusion. A cooling-off means taking a break from playing for a set period (such as one week or one month). Self-exclusion means keeping your account inactive for a longer term. Contact support via live chat for either option.
hi888 is for people aged 21 and over only. This is strictly enforced — age is verified during account registration. Participation by minors is prohibited. Parents can use parental controls to keep underage users away from this site.
Have more questions? We are here to help
If you could not find the answer to your question here, do not worry. hi888's support team is available 24 hours a day, 7 days a week in both Bengali and English.
Live Chat — Active 24/7