hi888 Responsible Gaming — Your safety is our priority
hi888 believes gaming should always be for fun. Use our safe gaming tools and set your own limits.
Our Safe Gaming Tools
hi888 provides you with several practical tools to stay in control of your gaming experience.
Set Deposit Limits
Decide for yourself how much you can deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a waiting period so you can make the decision with a clear head.
Time-Out (Break)
If you feel you need a short break, take a time-out from 24 hours up to 6 weeks. During this time your account will be temporarily inactive. It will be reactivated automatically once the break ends.
Self-Exclusion
If you feel you need to step away from gaming for a longer period, use the self-exclusion option. You can keep your account closed for 6 months, 1 year, or permanently. No marketing communications will be sent to you during the exclusion period.
Session Time Limit
Set a limit in advance on how long you will play in each gaming session. When the set time is up, hi888 will remind you and, if needed, the session will automatically pause.
Review Gaming History
View your transaction and gaming history at any time from your account dashboard. It is the easiest way to understand your spending patterns. hi888 keeps all records securely to ensure transparency.
24/7 Support
If you have any concerns about gaming, contact hi888 via live chat or email at any time. Our team provides support in both Bengali and English.
The Core Principles of Responsible Gaming
Gaming at hi888 is always considered a form of entertainment. We believe that with the right mindset and boundaries, gaming can be an enjoyable experience. Every player should play within their financial means and time, and should never chase losses by placing larger bets.
Gaming can be part of your everyday life — but not more important than your main priorities. Your responsibilities to family, health, and work always come first.
Recognise the Signs of a Problem
If any of the following apply to you, please seek help:
- Unable to stop gaming
- Repeatedly returning to chase losses
- Hiding gaming from family or friends
- Neglecting daily responsibilities
- Taking on debt or borrowing money to game
- Feeling restless or irritable when not gaming
Where to Get Help?
If gaming feels like it is becoming a problem, do not wait — seek help:
- Contact hi888 live chat — available 24/7
- Email us: [email protected]
- Activate self-exclusion on your account
- Talk to someone close to you
- Seek professional advice if needed
Self-Exclusion & Account Control
hi888 gives you full control over your own account.
How does self-exclusion work?
Self-exclusion is a voluntary protection measure where you can temporarily or permanently close your own account.
- Contact hi888 support or apply through Account Settings
- You will not be able to log in during the exclusion period
- No promotional emails or messages will be sent
- Your existing balance will remain safe and can be withdrawn once the period ends
What you can do from Account Settings
- Set daily, weekly, or monthly deposit limits
- Set session time limits and reminders
- Take a time-out (24 hours to 6 weeks)
- Activate self-exclusion
- View gaming and transaction history
- Turn off promotional communications
Protection for Minors
hi888 follows a strict policy on protecting minors. Age verification is mandatory when creating an account on our platform, and additional ID may be requested if there is any doubt.
If there are minor family members in your household, please use parental control software on your device and do not share your login details. If you suspect a minor is using a hi888 account, notify support immediately.
Advice for Parents
Take these steps to keep your child safe from online gaming:
Contact Us for Help
hi888's support team is always here for you with any gaming-related concerns.
Live Chat
hi888 offers live chat 24 hours a day, 7 days a week. Support is provided in both Bengali and English. In any urgent situation, live chat gives you the fastest resolution.
Email Support
To report a detailed issue, email us at: [email protected] — our team gives full attention to every message.
Safe & Confidential
All communication regarding responsible gaming is completely confidential. If you want to talk about your gaming, hi888's support team will help without judgment.
Common Questions About Responsible Gaming
Answers to the most frequently asked questions from hi888 users.
Enjoy hi888 Safely
Set your limits, take breaks, and play with enjoyment. hi888 is always here for you.
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