hi888's Privacy Policy — Your Data, Our Responsibility

1 What Information We Collect

When you open an account and use the services on hi888, we collect various types of information. This information generally comes from two sources — what you provide directly and what our system records automatically.

1.1 Information You Provide

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Residential address
• Payment information — bKash, Nagad, Rocket, or bank account details
• Copies of documents submitted for identity verification
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser information and session duration
• Navigation patterns on the platform and page view history
• Gaming history, bet amounts, and transaction records
• Information collected through cookies and similar tracking technologies

2 Purpose of Using Your Information

hi888 uses your personal information only for specific, legitimate, and transparent purposes. We never sell your information to third parties without your permission under any circumstances.

• To create, manage, and secure your account
• To complete the identity verification (KYC) process
• To process financial transactions — for both deposits and withdrawals
• To prevent fraud, money laundering, and other illegal activities
• To personalize services according to your preferences
• To provide customer service and technical support
• To ensure responsible gaming and identify problematic playing patterns
• To analyze and improve platform performance
• To send relevant promotional information with your consent

3 Sharing & Disclosure of Information

hi888 is committed to keeping your personal information confidential. However, sharing information with third parties may be necessary in the following limited circumstances:

3.1 Service Provider Partners

We rely on trusted third parties to deliver core services such as payment processing, identity verification, and technology infrastructure. These partners may only access your information to carry out those specific functions and operate under strict confidentiality obligations.

3.2 Legal Obligations

In response to a court order, legal investigation, or a valid request from a regulatory authority, we may be required to provide relevant information in compliance with applicable law.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new entity will be required to comply with the terms of this Privacy Policy. We will notify you in advance.

3.4 With Your Consent

Before sharing information for any purpose outside the categories above, we will always obtain your explicit consent.

4 Data Protection & Security

We have implemented industry-standard technical and organizational measures to ensure the security of your information on the hi888 platform.

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL/TLS encryption, which keeps your information safe from interception.
• Secure Server Infrastructure: Our data is stored in high-security data centers where unauthorized access is strictly controlled.
• Access Controls: Only authorized staff who require the information for their work can access your personal data.
• Regular Security Audits: We conduct regular security audits to identify system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is maintained to ensure additional protection when logging into your account.

However, no digital system is completely impenetrable. While we ensure the highest level of protection, if a security breach does occur, we will notify you as quickly as possible and take the necessary steps.

5 Cookies & Tracking Technologies

The hi888 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.

5.1 Types and Purpose of Cookies

• Essential Cookies: Essential for the platform's basic functionality, login sessions, and security — these cannot be disabled.
• Functional Cookies: Help remember your language preferences, display settings, and other preferences.
• Analytics Cookies: Help us understand which parts of the platform are used most so we can improve the service.
• Marketing Cookies: Used to show relevant ads based on your interests — you can keep these disabled.

5.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may disrupt some important platform functionality.

6 Data Retention Period

hi888 retains your personal information only for as long as necessary to fulfill the original purpose for which it was collected. More specifically:

• Account-related information is retained while your account remains active.
• Financial records and transaction information are retained for the period required by applicable law even after account closure.
• KYC documents and identity verification information are kept for the period necessary to meet legal requirements.
• Customer service communication records are retained for a reasonable period to ensure service quality.
• At the end of the retention period, information is securely deleted or anonymized.

7 Your Rights

As a user of the hi888 platform, you have several important rights regarding your own personal information. We respect these rights and are committed to helping you exercise them.

7.1 Right of Access and Review

You may request a copy of the information we hold about you at any time. We will provide that information within a reasonable time in response to a valid request.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request corrections. Maintaining accurate information is also in our interest.

7.3 Right to Erasure

In certain circumstances — such as when your information is no longer needed — you may request that your personal information be deleted. However, some information may be required to be retained for a specific period due to legal obligations.

7.4 Right to Object or Restrict Processing

In certain cases, you may object to or request restriction of the processing of your information, particularly for direct marketing purposes.

7.5 Right to Portability

You may receive your personal information in a structured, commonly used format, which can be transferred to another service if needed.

To exercise these rights, contact our support team directly. We will respond to verifiable requests as quickly as possible.

8 Protection of Minors

hi888 is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

During the identity verification process, we attempt to confirm the user's age. If we learn that a minor has created an account or provided information, that account and associated data will be deleted immediately.

If you believe a minor has created an account on our platform, please notify our support team immediately.

9 Third-Party Links & Services

The hi888 platform is connected to third-party payment services — such as bKash, Nagad, Rocket, and the online services of various Bangladeshi banks. These services have their own privacy policies and we are not responsible for their data practices.

You are advised to read the privacy policies of these third-party services before using them. We are only responsible for the processing of information within our platform.

10 Policy Changes & Updates

hi888 reserves the right to update this Privacy Policy from time to time as needed. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email
• A clear notification will be displayed when you log in to the platform
• The "Last Updated" date on this page will be changed

If you continue to use the platform after changes are made, that will be considered your acceptance of the new policy. If you object to the policy changes, you may close your account at any time.

11 Applicable Law & Dispute Resolution

This Privacy Policy and any matters relating to data protection are governed by applicable laws and regulations. If you have any objection or complaint about any aspect of this policy, please contact our support team first — we will always try to reach a friendly resolution.

hi888 believes in maintaining a transparent and fair relationship with you. Our primary goal is to provide you with a safe, enjoyable, and trustworthy gaming experience.